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Mapping Experiences Kalbach, James
49.29 €
Mapping Experiences (James Kalbach)
Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for ...
Mapping Experiences (James Kalbach)
Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the causes of these problems because they're too focused on processes. This updated book shows your team how to use alignment diagrams to turn ...
30 dni
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55.71 €
Jazyk: Anglický, Počet strán: 400 strán, Náučná a odborná: áno, Cudzojazyčná literatúra: áno
Všeobecné parametre
- Výrobca O´REILLY
- knihy o´reilly
- Ean 9781491923535
-
Náučná a odborná
-
Cudzojazyčná literatúra
- Uvedenie na trh 2016
Ostatné
- Jazyk Anglický
- Počet strán 400 strán
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Kódy predajcov
9781492076636